<> Library | National Landlords Association


UKALA services offer agents access to services needed to get a property ready to be let. Receive discounts on UKALA tenant checks and access more services via the NLA.

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The UKALA Online Library is a reference source for all lettings agents and their staff.

To view our Library demo click here.

Regularly updated, it covers over 40 subjects in different categories.

  1. Starting up: including using an agent
  2. Regulatory Regime: including civil and criminal law
  3. Property: including licensing, HMOs, energy efficiency
  4. Tenancy: including types of tenancy, rent, tenancy deposits
  5. Safety: including Housing Health & Safety Rating System
  6. Finance: including tax, record-keeping, mortgages
  7. Agent related subjects: including Client money protection, money laundering

Online Library Subjects

Professional Development

Training and Professional Development

Staff development is key to running a successful business. Continued Professional Development (CPD) is an excellent way for staff to improve and keep their knowledge up to date.

UKALA members enjoy discounted rates to the range of half and one-day courses organised by UKALA and the National Landlords Association (NLA). The array of courses will equip your agency staff with an understanding of landlord-tenant and property management issues.

UKALA membership also includes 24/7 access to an FREE Online Library, containing a wealth of information about the various and often complex legislation governing the letting of private residential property in England, Wales and Scotland. The Online Library is continually updated to reflect recent changes in the law and provides essential advice on best practice, helping to ensure that UKALA agents are aware of their responsibilities to landlord and tenant clients.

Once you have completed the online route, please complete the UKALA Agency Accreditation Scheme application form. The form must be signed by the principal or a director or partner and returned to or post to UKALA, 2nd floor 200 Union Street, London, SE1 0LX.


What is Continued Professional Development (CPD)?

We all expect the people we deal with in any profession to be competent in what they do for us. CPD is the method used by many professionals to ensure that their knowledge and skills remain relevant as needs and environments develop. UKALA Accredited Agents are also required to complete a certain amount of CPD over a 12 month period. This is currently a minimum of 10 hours per year.

How do my staff keep their CPD up to date? Any relevant courses, training or personal research undertaken by your staff will count as CPD. This could include:


  • Attending courses organised by UKALA, NLA and other third parties.

  • Attending local agent and landlord meetings hosted by UKALA, NLA and other third parties.

  • Completing modules on the Online Library.

  • Reading UK Landlord (posted to each branch as a benefit of UKALA membership) and other trade journals

  • Reading UKALA Update and other industry email based newsletters

  • Speaking to advisers on the NLA Telephone Advice Line

  • Staff training and coaching organised by the agency

  • Personal research using the internet and online resources

  • Attending conferences and networking events

  • Any modules completed on the Online Library are automatically recorded on the CPD log.


Individuals will be required to manually enter any other CPD that they have undertaken. The easiest way for staff to keep their CPD up to date is to do a little and often, for example 1 hour per month. UKALA Agency Accreditation


To view our CPD demo click here. 

To view your current CPD profile , click on the box below.

Continued Professional Development